performance standards

Changi Airport is the region’s premier air cargo hub. Changi Airport’s cargo volume has increased by an average annual rate of 7% since Changi Airport opened for operations in 1981. Changi Airport also consistently sets new standards in operational efficiency and expertise to meet the changing needs of the cargo community.

At Changi Airport, stringent standards are set to ensure that ground handlers deliver world class services to the cargo agents and the shippers while cargo clearance through the Customs checkpoints remains seamless and efficient.

Performance Standards Target
Cargo documents available within 2 hours of passenger aircraft arrival 90%
Cargo documents available within 4 hours of freighter aircraft arrival 90%
Cargo available within 3.5 hours of passenger aircraft arrival 90%
Cargo available within 5.5 hours of freighter aircraft arrival 90%
Cargo cleared by customs within 13 minutes 90%